BoomTech Gives Swift Funding True Peace Of Mind About Their IT
Amy Kaufman, CEO of Swift Funding, can’t afford to spend all her time focusing on her company’s IT.
Swift Funding offers a range of financial services from loans for credit card processing organizations to hard money lending for real estate professionals. As CEO, Amy has a lot on her plate, and any time she has to spend dealing with an IT issue is time she can’t devote to more important matters.
That’s why she relies on BoomTech, Inc. for total IT management. They give her peace of mind that she didn’t have before…
Swift Funding Used To Handle IT Reactively
“Our organization has evolved over the years,” says Amy. “The first IT consultant was more of a break/fix kind of relationship, which was fine.”
Even though their IT support at the time was good enough at meeting their immediate needs when something went wrong, Amy wanted to improve Swift Funding’s IT processes.
She wanted to take a more active approach to maintaining and optimizing IT. She didn’t want to just put out fires after they happened — she wanted to prevent them from occurring in the first place.
“Before, it was more emergency-based,” says Amy. “A computer goes down, you call the guy, and you get a new computer.”
That’s When Swift Funding Called BoomTech
“I was referred to them by another company,” says Amy. “They were working with us on some IT issues, and we had gone through a deep dive security assessment and were trying to beef up to something more sophisticated.”
In search of a more advanced and secure approach to IT support, Amy researched and interviewed a number of managed services providers.
She was holding out for an IT team that understood her expectations and priorities. She wanted something better than generic IT services for Swift Funding.
“We interviewed two different companies and went with BoomTech primarily because I enjoyed my experience with Phil (BoomTech’s CEO),” says Amy. “I feel that he understood what we were trying to accomplish. They seemed to be able to respect the customizations required.”
BoomTech Adapts To Fit Swift Funding’s Preferences — Not The Other Way Around
For Amy and Swift Funding, one of the most valuable qualities of BoomTech’s IT services is that they’re customizable. BoomTech doesn’t expect Swift Funding to change its entire IT environment to fit their preferred solutions and vendors.
Instead, BoomTech adapts their services to meet Swift Funding’s expectations and preferences. The Swift team relied on hardware and software that isn’t normally used by BoomTech, but they adapted their support to work with it anyway.
“BoomTech was able to work with me to customize their solutions to meet our needs,” says Amy. “That helped me with some relationships that I needed to maintain.”
BoomTech provides the Total Peace of Mind plan, which manages Swift Funding’s IT from end to end for them, handling their cloud, firewall, user support, IT monitoring and maintenance, employee cybersecurity training, and anything else IT-related.
BoomTech Takes Care Of Swift Funding’s IT, So Amy Can Focus On More Important Matters
“In this relationship, we’re more sophisticated, and we’re more in tune with what’s happening out there in the world of IT,” says Amy. “That frees me up from having to do all of that research, from having to do all of that monitoring. It allows me to do the other components of my job that are much more important to the business.”
As important as IT strategy is, it’s often an afterthought at best. Not everyone has the time and resources to plan their IT in advance.
Despite the fact that 93% of surveyed businesses recognize that IT is strategically and operationally critical (Wakefield Research), very few are doing anything to properly plan their IT — a third of those surveyed said that less than 10% of their strategic planning was about IT.
However, with BoomTech managing their technology, Swift Funding knows their IT is always strategized for the future.
“I can work on my business instead of in my business when it comes to an IT perspective,” says Amy. “I know they’ve got IT covered, and I’ve got resources available should issues arise. They’ll let me know, quarterly or monthly, whenever something comes up, if there’s something I need to look at.”
By planning ahead with BoomTech’s help, Swift Funding can budget their IT more accurately, make upgrades and updates when necessary, and maintain their security.
“What I like about BoomTech, and what gives me peace of mind, is that they’re thinking about IT all the time, they’re thinking about security all the time,” says Amy. “So they can come to me proactively with what I should be thinking about and what I should be doing with my infrastructure.”